Thicket Energy, a Delaware C corporation ("Thicket," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website (thicket.energy), create an account, use our digital fuel hedging services, submit inquiries, or interact with us in other ways.

We primarily serve businesses (B2B), so we collect only the personal and business information necessary to provide our services, such as fuel price hedging, waitlist access, and related communications. We do not collect or process personally identifiable information (PII) that requires special licensing (e.g., we are not a bank or broker-dealer subject to GLBA for consumer financial data).

1. Information We Collect

We collect the following types of information:

• Information You Provide Directly
• Account creation and KYC: First name, last name, email address, phone number (if provided), job title, and basic business information (e.g., company name, description, industry, fuel usage details necessary for hedging quotes or services).
• Communications: Any information you submit via forms, emails, or support requests (e.g., company description in waitlist forms).
• Payment information: If you subscribe or pay for services, we collect billing details (handled securely by Stripe—see Section 7).
• Information Collected Automatically
• Device and usage data: IP address, browser type, operating system, pages visited, time spent on site, referring URLs, and interaction data.
• Analytics: We use Google Analytics to track site reach and performance (e.g., aggregate traffic, popular pages). This may include cookies or similar technologies for session tracking.
• Other Sources We may receive information from third parties (e.g., payment processors confirming transactions) or public sources, but only as needed for service delivery.

We do not knowingly collect information from children under 13 or sensitive personal data (e.g., racial/ethnic origin, health, precise geolocation beyond IP-derived estimates).

2. How We Use Your Information

We use your information to:

• Provide and improve our fuel hedging services (e.g., generate quotes, lock in prices, manage accounts).
• Process payments and subscriptions via Stripe.
• Communicate with you (e.g., service updates, waitlist notifications via Loops.so).
• Analyze site usage and performance (via Google Analytics).
• Comply with legal obligations, prevent fraud, and enforce our terms.
• Send marketing or promotional communications (with opt-out available).

3. How We Share Your Information

We share information only as necessary:

• With service providers (e.g., Loops.so for email/newsletter forms; Stripe for payments; cloud hosting providers; analytics tools). These providers are contractually obligated to protect your data and use it only for the services they provide us.
• With business partners or affiliates if required for hedging execution (e.g., brokers or counterparties, but only anonymized or aggregated where possible).
• In connection with business transfers (e.g., merger, acquisition).
• To comply with law, respond to subpoenas, protect rights/safety, or prevent illegal activity.

We do not sell your personal information. We do not share it for third-party marketing without consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies for essential functions (e.g., session management) and analytics (Google Analytics). Google Analytics collects anonymized data about site usage; you can opt out via Google's tools (tools.google.com/dlpage/gaoptout). For more, see our Cookie Policy (link if you add one).

5. Data Retention

We retain your information as long as your account is active, as needed to provide services, or to comply with legal, tax, or regulatory requirements. After account deletion or inactivity, we retain data for up to 1 year (or longer if legally required, such as for audit or dispute purposes), then securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location and applicable law (e.g., CCPA for California residents):

• Access, correct, or delete your personal information.
• Opt out of marketing emails (via unsubscribe link or contact us).
• Request opt-out of certain data sharing (if applicable under state laws).

To exercise rights, email support@thicket.energy. We may verify your identity before responding. We do not discriminate against users exercising rights.

7. Third-Party Services

• Stripe: We use Stripe for payments. Stripe collects and processes payment data per their Privacy Policy (stripe.com/privacy). We share only necessary transaction details with Stripe for processing.
• Loops.so: Used for newsletter/waitlist forms; data is submitted directly to their secure endpoint. See Loops' privacy terms.
• Google Analytics: Collects anonymized usage data. See Google's Privacy Policy (policies.google.com/privacy).

8. Security

We implement reasonable technical, administrative, and physical safeguards (e.g., encryption in transit, access controls) to protect your information. However, no system is completely secure—use strong passwords and report suspicious activity.

9. International Transfers

As a US-based company, data is primarily processed in the US. If you are outside the US, your information may transfer to and be processed in the US (or other countries where our providers operate), subject to appropriate safeguards.

10. Dispute Resolution

Any disputes arising from this Privacy Policy or our data practices shall first be resolved through binding arbitration in Houston, Texas, under the rules of the American Arbitration Association. If arbitration is not pursued or enforceable, disputes shall be resolved in state or federal courts in Harris County, Texas. You waive any right to class actions or jury trials.

11. Changes to This Policy

We may update this Policy. Changes will be posted here with the updated effective date. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy questions or to exercise rights, contact: support@thicket.energy

Thicket Energy.